Cuan88 Terms and Conditions – Complete Platform Usage Guide

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you as an individual user ("Member") and cuan88 as the platform operator. These Terms govern all aspects of your use of the website, mobile application, and all services provided by cuan88.

Continued use of the cuan88 platform after any amendments to these Terms are published will be considered full acceptance of those changes. We recommend you review this page periodically to stay informed of any updates.

• These Terms take effect from the date you register or first use the platform.
• The latest version of these Terms is always available on this page and supersedes all previous versions.
• In the event of a conflict between the general Terms and the specific terms of a particular game or promotion, the more specific terms shall apply.

2. Member Eligibility

To be eligible to use the cuan88 platform, you must meet all of the following requirements at all times:

• Minimum age: You must be at least 18 years old. The cuan88 platform does not permit any individual under the age of 18 to register or use any of our services.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws of your country or territory of residence.
• One account only: Each individual is permitted to hold only one (1) cuan88 account. Owning multiple accounts is a serious violation of these Terms and may result in the closure of all associated accounts without any refund.
• Accurate information: All information you provide during registration and while using the platform must be accurate, complete, and up to date.
• Non-platform employees: Immediate family members of cuan88 employees, contractors, or partners are not permitted to use the platform for gambling.

Cuan88 reserves the right to verify your eligibility at any time and may request supporting documents if necessary. Failure to prove eligibility may result in account suspension or closure.

3. Account Registration

The cuan88 account registration process is simple and fast. However, there are a few important things you should understand:

• Registration details: You are required to provide your full name, phone number, active email address, and any other requested information. All information must be accurate and belong to you.
• Identity verification (KYC): cuan88 conducts a rigorous identity verification process to ensure the security of all members. You may be required to submit a copy of your identification card, passport, or other supporting documents upon request.
• Password: You are solely responsible for maintaining the confidentiality of your account password. cuan88 will not be held liable for any losses arising from your failure to protect your login credentials.
• Prohibited activity: If you suspect your account has been accessed without authorisation, please contact our support team immediately.
• One account per device/IP address: cuan88 monitors usage to detect multiple account ownership. The use of VPNs or proxies to conceal identity or location is strictly prohibited.

4. Deposit & Withdrawal

Cuan88 supports a wide range of deposit and withdrawal methods suited for Malaysian users, including FPX, Maybank, CIMB, Public Bank, RHB, Touch 'n Go eWallet, GrabPay, and more.

• Minimum deposit limit: The minimum deposit limit is as stated on the current deposit page. cuan88 reserves the right to amend this limit at any time.
• Deposit processing time: Deposits via FPX and e-wallets are typically credited to your account within 1 to 5 minutes. Any unusual delays should be reported to our support team.
• Withdrawal of wins: Withdrawals are processed to the same bank account or e-wallet used for the deposit. Processing time is between 5 and 60 minutes depending on the selected method.
• Withdrawal limits: Daily and monthly withdrawal limits apply based on your membership level. VIP members are eligible for higher limits.
• Pre-withdrawal verification: Full KYC verification is required before your first withdrawal is processed. This is a security measure to protect your funds.
• Source of funds: All deposited funds must originate from a legitimate source and be solely owned by you. cuan88 does not accept deposits from third parties.
• Processing fees: cuan88 does not charge any processing fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own charges.

5. Bonus & Promotions

Cuan88 offers a variety of attractive bonuses and promotions to its members. All bonuses are subject to wagering requirements clearly stated in each promotion's terms.

• Welcome bonus: Available to new members who complete their registration and first deposit. Wagering requirements and validity period are stated on the relevant promotions page.
• Wagering requirements: Bonuses received must be wagered in accordance with the stated requirements before any withdrawal can be made. For example, a 10x wagering requirement means you must wager the bonus amount 10 times.
• One bonus at a time: Members may not claim more than one bonus simultaneously unless otherwise stated in the relevant promotion terms.
• Bonus abuse: Any attempt to abuse the bonus system — including the use of multiple accounts, hedge betting (arbitrage), or any other method deemed as abuse — will result in bonus forfeiture and further action against the account.
• Validity period: All bonuses have a defined validity period. Bonuses not used within that period will expire automatically without notice.
• Promotion changes: cuan88 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice to members.

For more information on current promotions, visit the Promotions us.

6. Game Rules

All games offered by cuan88 — including slots, live casino, sports, fish shooting games, and others — are subject to their respective specific rules. The following are general principles applicable to all game categories:

• Final results: The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical error confirmed by cuan88.
• Technical failure: In the event of a technical disruption during a gaming session, affected bets will be returned to your account balance. cuan88 is not liable for wins that could not be completed due to technical failures beyond our control.
• Valid wagering: A bet is only considered valid once it has been confirmed and accepted by the cuan88 system. Unconfirmed bets will not be treated as active bets.
• Random Number Generator (RNG): All RNG-based games at cuan88 use independently audited technology to ensure the fairness and randomness of game outcomes.
• Betting limits: Minimum and maximum betting limits vary by game type and category. Please check the limit details on each game before you begin.

7. Member Conduct

Cuan88 is committed to maintaining a fair, safe, and enjoyable gaming environment for all members. As such, the following conduct is strictly prohibited:

• Use of automation software, bots, or any tools designed to gain an unfair advantage in games.
• Attempting to hack, attack, or disrupt the infrastructure and systems of cuan88.
• Sharing your account with another individual or allowing a third party to use your account.
• Fraud, misrepresentation, or use of falsified documents during the KYC process.
• Money laundering or any suspicious financial activity conducted through the platform.
• Spreading false or defamatory information about cuan88 to other members.
• Any form of threats, harassment, or abusive behaviour directed at our customer support team.

Violation of any of the above rules may result in account suspension or permanent closure, forfeiture of all associated bonuses and wins, and legal action where necessary.

8. Account Closure

A cuan88 account may be closed under the following circumstances:

• At member's request: You may close your account at any time by contacting our support team. Prior to closure, all eligible balances will be returned to you.
• Terms Violation: cuan88 reserves the right to close the account of any member who violates these Terms without prior notice, depending on the severity of the breach.
• Suspicious activity: Accounts showing signs of fraudulent or suspicious activity will be temporarily suspended for investigation and may be closed upon completion of the review.
• Inactive: Accounts inactive for 12 consecutive months may be subject to a maintenance fee or closure in accordance with the policy in effect at that time.

Following account closure, you are no longer permitted to re-register without written consent from cuan88 management.

9. Privacy & Data Protection

Cuan88 takes member privacy very seriously. The collection, use, and protection of your personal data is governed by our Privacy Policy our comprehensive guide.

• Your personal data is collected for the purposes of identity verification, transaction processing, account-related communications, and service improvement.
• Cuan88 does not sell or disclose your personal data to third parties for marketing purposes without your consent.
• Data may be shared with payment service providers and relevant regulatory bodies solely for legitimate operational purposes.
• You have the right to request access to your personal data, request corrections, or request deletion, subject to applicable legal obligations.

Please read Privacy Policy us for full details on how we handle your personal data.

10. Disclaimer of Liability

Cuan88 provides this platform "as is" and makes no warranties, express or implied, regarding the platform's suitability for any particular purpose.

• Cuan88 is not liable for any financial losses incurred as a result of wagering activity on our platform. All wagering is undertaken at your own risk.
• Cuan88 does not guarantee platform availability at all times. Scheduled or unscheduled maintenance may cause temporary disruptions.
• Links to third-party websites, where provided, are for convenience only. cuan88 is not responsible for the content or privacy practices of those websites.
• Under no circumstances shall cuan88's total maximum liability to any member exceed the amount of active deposits held in that member's account at the time the claim is made.

11. Responsible Gaming

Cuan88 places great importance on the well-being of its members. We believe digital entertainment should remain an enjoyable activity and never become a burden to any individual.

• Self-limits: You may set daily, weekly, or monthly deposit limits through your account settings at any time.
• Temporary break: If you feel you need a break, you can activate the "Account Pause" option for a duration of your choice — from 24 hours up to 6 months.
• Self-exclusion: Members who believe they have a gambling problem may apply for permanent self-exclusion from the platform.
• Professional support: cuan88 encourages members who need support to reach out to relevant problem gambling support organisations in Malaysia.

Learn more about our commitment on the Responsible Gaming.

12. Amendments to These Terms

Cuan88 reserves the right to amend, update, or replace any part of these Terms at any time in accordance with operational requirements, legal changes, or platform improvements.

• Material changes will be communicated to members via in-platform notifications or email at least 7 days before taking effect.
• Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated terms.
• If you do not agree with any amendment, you have the right to close your account before the amendment takes effect.

The last updated date of these Terms is as shown at the top of this page. We recommend you review this page periodically.