Cuan88 Privacy Policy – Member Personal Data Protection

1. Introduction & Scope of This Policy

This Privacy Policy is published by cuan88 ("we", "Platform") and applies to all individuals using the cuan88.vu website, the cuan88 mobile app, and all related services we provide ("Services").

As a digital entertainment platform operating in Malaysia and serving Malaysian users, we understand how important trust is. That trust begins with transparency — including transparency about how we handle your personal information.

This document explains:

• The types of personal data we collect from you.
• How and why we collect that data.
• Who your data may be shared with and under what circumstances.
• How long we retain your data.
• Your rights regarding your personal data.
• How to contact us if you have any questions or concerns.

By continuing to use the cuan88 platform, you confirm that you have read and understood this Privacy Policy.

2. Types of Personal Data We Collect

We collect various types of personal data depending on how you interact with the cuan88 platform. Here is a full overview:

3. How We Collect Your Personal Data

Your personal data is collected through various channels as you interact with the cuan88 platform:

• Account registration: When you register as a new member, we collect basic information such as your name, phone number, and email address as provided directly by you.
• Identity verification (KYC): During the KYC process, you submit identity documents such as an identification card or passport. These documents are processed securely and stored in encrypted format.
• Financial transactions: Every time you make a deposit or withdrawal, transaction information is automatically collected by our payment system.
• Platform usage: Our system automatically records your gameplay activity, login times, settings preferences, and interactions with the platform for security and service improvement purposes.
• Cookies and tracking technologies: The cuan88 platform uses cookies and similar technologies to remember your preferences and enhance your user experience. Further details are explained in Section 7.
• Contact us: When you contact our support team via live chat or email, records of those communications are retained to help us deliver better and more consistent service.
• Legitimate third-party sources: In certain cases, we may receive information from payment service providers or identity verification bodies we work with, solely for verification purposes.

4. Purposes for Using Your Personal Data

Cuan88 uses your personal data only for legitimate and necessary purposes. We do not use your data for any purpose not stated in this Privacy Policy without obtaining your prior consent.

• Service provision: To manage your account, process transactions, and ensure you can access all features of the cuan88 platform seamlessly.
• Identity verification: To comply with KYC requirements and prevent fraud, money laundering, and other illegal activities.
• Account-related communications: To send important notifications about your account, including transaction confirmations, security updates, and promotional information you have opted to receive.
• Platform improvement: To analyse usage patterns and understand our members' needs, thereby improving the user experience and introducing relevant new features.
• Security & fraud prevention: To detect and investigate suspicious activity, protect your account from unauthorised access, and maintain the integrity of the platform.
• Legal compliance: To fulfil the legal and regulatory obligations applicable to our platform's operations.
• Complaint management: To efficiently process and resolve any complaints or enquiries you submit to us.

5. Data Sharing with Third Parties

Cuan88 does not sell your personal data to any third party. However, in the course of operating the platform, we may need to share your data with certain parties under very limited and controlled circumstances:

• Payment service providers: To process your deposits and withdrawals, we share necessary transaction information with our payment service providers, including FPX providers, recognised e-wallet services, and local banks. All such providers are bound by strict data protection agreements.
• Technical service providers: Companies that help us manage technical infrastructure such as server hosting, email services, and analytics platforms may have limited access to certain data solely for technical purposes.
• Regulatory bodies and law enforcement: We will disclose personal data when required by law, court order, or direction from a legitimate regulatory authority. In such cases, we will notify you in advance where permitted by law.
• Business transfers: In the event of any merger, acquisition, or sale of assets, members' personal data may be transferred as part of that transaction. Members will be notified in advance and their rights will be protected.

In all of the above situations, we ensure that the receiving parties have adequate data protection measures in place and use the data only for the specified purposes.

6. Data Storage & Retention Period

Cuan88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: While your account remains active, we retain all data associated with it to ensure continued and secure service.
• After account closure: After account closure, we retain your personal data for the minimum period required by applicable Malaysian law — typically between 5 and 7 years — for compliance, dispute resolution, and fraud prevention purposes.
• Financial records: Transaction records are retained in accordance with applicable financial regulations, which typically require a minimum retention period of 7 years.
• Communication data: Customer support communication records are retained for 2 years after case resolution, unless a longer period is required by law.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with established procedures.

In terms of storage security, all personal data is stored on servers protected with encryption at rest, role-based access controls, and continuous security monitoring.

7. Cookies & Tracking Technologies

Cuan88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login, session management, and security. Disabling them will affect platform functionality.
• Preference Cookies: Used to remember your preferences such as language, display settings, and favourite games, so your experience feels personalised every time you return to the platform.
• Analytics Cookies: Helps us understand how members use the platform — which pages are visited most, how long sessions last, and where members encounter difficulties. This information is used to improve the platform.
• Security Cookies: Helps us detect suspicious activity, prevent fraud, and protect your account from unauthorized access.

You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the cuan88 platform.

8. Your Rights Regarding Personal Data

As a cuan88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the cuan88 customer support team via live chat. We will process your request within 14 business days and notify you of the action taken.

9. Protection of Children's Data

The cuan88 platform is strictly for individuals aged 18 and above only. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that personal data has been collected from a minor without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who find that their child has registered on the cuan88 platform are urged to contact us immediately.

A strict age verification process is carried out during registration and KYC to ensure only eligible adults may use our platform.

10. Amendments to This Privacy Policy

Cuan88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements.

• Members will be notified of any material amendments via in-platform notification or email at least 7 days before the changes take effect.
• The "Updated" date at the top of this page will always reflect the date of the most recent revision.
• Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
• We encourage you to review this page regularly to stay informed about how we protect your privacy.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the cuan88 platform — the fastest way to get a response.
• Email: [email protected] — for written enquiries that require an official record.

We are committed to responding to all privacy-related enquiries within 3 business days. For formal data rights requests, the response period is 14 business days.

You may also refer to FAQ page us for answers to frequently asked questions about privacy and account security. For more information on how we handle data in the context of responsible gambling, visit the Responsible Gaming us.